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Legal 500
"This large outfit is remarkable for its combination of substantial child and matrimonial finance expertise under one roof."
Chambers & Partners
Complaints
Our aim is to provide an excellent service at all times and to consistently exceed the expectations of our clients. However in the event that you do have a complaint, please let us know as soon as possible.You may wish to make a complaint in writing and, if so, please follow the procedure below. However, if you would rather speak on the telephone about your complaint, then please telephone the Chambers Director on 020 7936 1603. If the complaint is about the Chambers Director please telephone the Head of Chambers on 020 7936 1500. The person you contact will make a note of the details of your complaint and what you would like done about it. She/he will discuss your concerns with you and aim to resolve them. If the matter is resolved, she/he will record the outcome, check that you are satisfied with the outcome and record that you are satisfied. You may also wish to record the outcome of the telephone discussion in writing.
If your complaint is not resolved on the telephone, you will be invited to write to us about it so that it can be investigated formally.
Complaints made in WritingPlease give the following details: your name and address, which member(s) of chambers you are complaining about; the details of your complaint; and what you would like done about it. Please address your letter to:
Chambers Director
1 King’s Bench Walk
Temple,
London, EC4Y 7DB.
If the complaint is about the Chambers Director please address your letter to the Head of Chambers.
We will acknowledge receipt of your letter within 24 hours.
We will reply to your complaint within 14 days. If we find that we are unable to reply within 14 days, we will set a new date for reply and inform you. Our reply will set out:
- The nature and scope of the investigation;
- The conclusion on each complaint and the basis for the conclusion; and
- If you are justified in your complaint, our proposals for resolving the complaint.
All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary. Disclosure will be to the Head of Chambers and the Chambers Director and to anyone involved in the complaint and its investigation. Such people will include the barrister member or staff who you have complained about, and anyone involved in investigating the complaint.
Our Policy
As part of our commitment to excellence in client care we make a written record of any complaint. The Head of Chambers and Chambers Director review the record of complaints regularly with a view to making any necessary changes to improve the service we give.
Complaints to the Bar Council (The professional body for barristers)
We hope that you will use our procedure. However if you would rather not do so or are unhappy with the outcome you do have the choice of taking up your complaint with the Bar Council. You can write to them at:
Complaints Department
The General Council of the Bar
Northumberland House
High Holborn
London, WC1V 7JZ.
Tel: 020 7440 4000
Fax: 020 7440 4001
E-mail: Complaints@BarCouncil.org.uk
Website: www.BarCouncil.org.uk
