As part of our commitment to continually improving our level of service we would like you to help us by taking a few moments to complete this questionnaire. If you would prefer to let us have any feedback in a less structured way please feel free to write to, or call, the Chambers Director. Thank you.

	How often do you use 1kbw Chambers?
		Regularly
		Frequently
		Always (subject to availability)
		Rarely

	Please tick the 3 most important considerations for you when choosing a barristers' chambers
		Reputation / expertise	Availability of barristers
		Level of fees	Ease of communication with staff
		Previous experience	Attitude of staff
		Quality of service	Client care
		Understanding your requirements	Other

	Please specify

	Please tick the 3 most important considerations for you when choosing a barrister
		Reputation / expertise	Availability
		Ability	Ease of communication
		Level of fees	Attitude of barrister
		Previous experience	Client care
		Quality of service	Other
		Understanding your requirements

	Please specify

	Please indicate your experience of some specific aspects of our service Thinking about BARRISTERS at 1kbw how satisfied are you with the following? (Where 1= Excellent and 6 = Unacceptable)
		1	2	3	4	5	6	N/A
	Access to required barrister
	Availability of  particular barrister
	Being kept informed
	Quality of advocacy/barrister
	Overall level of service received

	Please indicate your experience of some specific aspects of our service Thinking about STAFF at 1kbw how satisfied are you with the following? (Where 1= Excellent and 6 = Unacceptable)
		1	2	3	4	5	6	N/A
	Time taken to answer telephone
	Time taken to be connected to the right person
	Attitude of 1kbw staff
	Your greeting on the telephone or in person
	Overall level of service received

	Please indicate your experience of some specific aspects of our service Thinking about FEES at 1kbw how satisfied are you with the following? (Where 1= Excellent and 6 = Unacceptable)
		1	2	3	4	5	6	N/A
	Transparency of fee structure
	Level of fee agreed
	Timeliness and accuracy of fee notes
	1kbw fee collection service
	Overall level of service received

	Please indicate your experience of some specific aspects of our service Thinking about CLERKS at 1kbw how satisfied are you with the following? (Where 1= Excellent and 6 = Unacceptable)
		1	2	3	4	5	6	N/A
	Access to requested clerk
	Prompt response to enquiries / returning calls
	Understanding and responding to your needs
	Flexibility / adaptability of clerks
	Overall level of service received

	Please comment generally on any areas that you think could be improved.

	If you have any other comments . . . .

	And finally . . . . . . . thinking about the 1kbw website (Where 1= Excellent and 6 = Unacceptable)
		1	2	3	4	5	6	N/A
	General design
	Ease of use
	Content
	Contains up to date information
	Overall opinion of the site